Please allow 1-3 business days for your order to leave our facility. Orders are processed on a first-come-first-served basis.
You'll receive an email with tracking information shortly after your order ships. Please be aware that some shipping carriers need roughly 48 hours to update tracking once the carrier picks up the package.
Depending on the item you ordered or how many items were in your order, you may receive multiple deliveries. You will receive a shipping confirmation email for each shipment including what items are contained in that shipment
While we make every effort to ship orders quickly, there may be periods of time around major holidays or other events where there could be a slight delay including but not limited to: Christmas, New Year’s Eve/Day, and during the week of Thanksgiving and Cyber Monday. Transit usually takes 3-5 business days. During the holiday season, please allow 7-10 business days.
Most of our items are shipped through common ground carriers (UPS, FEDEX) but we may also use USPS Priority Mail for smaller items. Some ground orders will be assessed a handling fee which is not refundable.
Large items (over 150LBS) are shipped by freight lines. Some freight orders will be assessed a handling fee which is not refundable.
Most freight carriers will contact you to schedule a delivery appointment and signature is required except for FedEx Freight Direct. FedEx Freight Direct does not call to schedule an appointment or require a signature. With these deliveries we receive photos of the delivered shipment and will use the photos as reference if there are questions regarding that order delivery.
Please verify all items are present before you accept the delivery. If the equipment arrives damaged or has missing items, notify the freight company on the spot before signing for the delivery. Request the freight company take notes, pictures, etc. All equipment leaves our warehouses in new, unused condition unless otherwise noted. If there are damages or shortages noted at the accepted delivery and you purchased Route Package Protection, please contact us at: firstname.lastname@example.org.